Skip to main content

Drainage & Plumbing Northwest Ltd

Who We Are

Company Name: Drainage & Plumbing Northwest Ltd

Telephone: 07703015194

Email: info@dpnorthwest.co.uk

Service Areas: Darwen, Blackburn, Bolton, Preston and surrounding areas across the North West.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

Information We Collect

We may collect the following information when you use our website or contact us:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Property address
  • Postcode
  • Service enquiry details
  • Information you provide through contact forms

Technical Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral source

This information helps us improve our website and user experience.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide quotations
  • Arrange appointments
  • Deliver drainage and plumbing services
  • Communicate regarding your booking
  • Improve our services
  • Improve website performance
  • Prevent fraud
  • Meet legal obligations
  • Respond to customer support requests

We will only use your information where we have a lawful reason to do so.

Lawful Basis for Processing

Under UK data protection legislation, we process personal data based on one or more of the following:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of vital interests where applicable

Contact Forms

When you complete a contact or quotation form, we collect the information you provide to:

  • Respond to your enquiry
  • Prepare quotations
  • Arrange visits
  • Contact you regarding your request

We only collect information necessary to provide our services.

Telephone Calls

If you contact us by telephone, we may keep records of conversations and notes relating to your enquiry or completed work for customer service, quality assurance and business administration purposes.

Where call recording is used, it will only be for legitimate business purposes and handled in accordance with applicable data protection laws.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may help us:

  • Remember website preferences
  • Improve website functionality
  • Analyse website traffic
  • Measure website performance
  • Improve user experience

You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

Google Analytics

We may use Google Analytics or similar website analytics tools to understand how visitors use our website.

These services may collect anonymous information including:

  • Pages viewed
  • Device type
  • Browser
  • Country
  • Time on site
  • Traffic sources

This information does not normally identify individual users.

Marketing Communications

If you choose to receive updates from us, we may occasionally send:

  • Service updates
  • Business news
  • Special offers
  • Maintenance reminders

You can unsubscribe from marketing communications at any time.

We will never send marketing emails without an appropriate legal basis.

Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

  • Professional advisers
  • Payment providers
  • Website hosting providers
  • IT support companies
  • Insurance companies
  • Legal authorities where required by law
  • Trusted contractors working on our behalf (where necessary)

All third parties are expected to protect your information appropriately.

Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Although we work hard to protect your information, no internet transmission is completely secure.

Data Retention

We only keep your personal information for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for adults and property owners.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.

The latest version will always be available on this page.

Contact Us

Drainage & Plumbing Northwest Ltd

Service Areas: Darwen, Blackburn, Bolton, Preston and surrounding North West areas

Telephone: 07703015194

Email: info@dpnorthwest.co.uk